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Terms & Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

The Adorable Pet Sitters site is owned and operated by APS Trading

If you need to contact us please email us at sales@adorablepetsitters.co.uk

 

All orders are by cleared funds (orders will not be dispatched until they are paid for in full). Orders paid by Credit/Debit cards are dispatched immediately

Adorable Pet Sitters is completely dedicated to your total satisfaction. All of our terms and conditions have been put in place to protect the interests of our customers and to provide the best possible service to you all. Outlined below are all of our terms and conditions. If you want to buy from this site or use our web site you can only do so on these terms and conditions, and by using this web site you are agreeing to be bound by them. Although they are written in small print, they are designed to be fair to both parties.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

If you have any suggestions or comments please e-mail us at support@adorablepetsitters.co.uk we welcome response from our customers and will respond to every e-mail, within 48 hours that is our promise from Adorablepetsitters.co.uk

We reserve the right to modify these terms and conditions at any time and in any way. These terms and conditions are subject to English Law and the exclusive jurisdiction of the Courts of England and Wales. No contract will subsist between you and Adorable Pet Sitters for the sale by it to you of any product unless and until Adorable Pet Sitters accepts your order by e-mail confirming that it has dispatched your product.

Images are for illustration purposes only, product may vary.

We guarantee your satisfaction. This does not affect your statutory rights as a consumer. Complaints will always be dealt with and acknowledged within 3 working days. All complaints are handled fairly, confidentially and effectively within 30 days. Any complaints can be submitted using one of the following methods:

E-mail: customercare@adorablepetsitters.co.uk

All products carry a twelve month warranty. Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us (return postage should be at reasonable cost). The delivery address for returns is:

Postal Address:
Returns Dept
Unit 5A Wimsey Way
Alfreton Trading Estate
Alfreton
Derbyshire
DE55 4LS

Restrictions

You must be 18 years or older and have a valid credit/debit card, with full authority to use it, to submit an order through this Site. You agree not to use this Site or any content contained in it for any illegal or inappropriate activities.

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Typographical Errors

Adorable Pet Sitters has taken every care in the preparation of the content of this web site, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.

However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this web site All prices are displayed inclusive of VAT. To the extent permitted by applicable law, Adorable Pet Sitters disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site

Adorable Pet Sitters shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this web site In the event a product being listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Please take care to check your order before confirming payment.

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Links to other website's

We have placed links on this website to other website's we think you may want to visit. We do not vet these website's and do not have any control over their contents.Adorable Pet Sitters cannot accept any liability in respect of the use of these website's.

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Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Adorable Pet Sitters or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

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How To Order

Ordering withAdorable Pet Sitters is simple and you can shop in complete confidence using our secure payment provider Google Checkout. We accept Visa, Mastercard, Maestro, American Express, Solo and Delta cards. Please be assured that no credit card details are kept in your “My Account” area and this facility is purely to enhance your experience on the Adorable Pet Sitters website.

Choosing the items you need
Once you have found the product you need you can click on the "MORE INFO" button, the product image or the name of the product and this will give you all the information you need such as the size or weight of a product helping you choose the perfect product for you and your pet.

Add to Basket
Once you have chosen your product you need to add it to your shopping basket. You can do this by simply clicking on the ADD TO BASKET button.

You can choose more products by clicking on the CONTINUE SHOPPING BUTTON on the basket page.

You will always be able to see your updated basket on the top right-hand side of every page along with the number of items in your basket and the total amount including delivery charges to England, Wales and Parts of Scotland..

Once you have finished shopping just click on the BASKET button situated at the top right hand side of every page and this will take you back to the basket page where you will be able to review the items you have selected. If you have a voucher code please enter this in the box under the list of products you have selected and click UPDATE. You can always remove a product from your basket by clicking on REMOVE or increase/decrease the quantity of each item by clicking on the + or - button next to the quantity box, or type the number you require and select the update basket button.

Why can't I add an item to my basket?
If the item is not in stock it will show due in 3-6 days, you can click on this button and request an email and we will let you know when it is back in stock.

If the item is showing as no longer available it means that the item has been discontinued by Pet Supermarket™

Checkout
Once you are happy with the items you have selected, click on the "CONTINUE TO CHECKOUT" button at the bottom of the page. You will be requested to login to your Google Checkout account or to create an account prior to completing your purchase. This will then take you to our checkout page which will allow you to enter your billing, delivery address and payment details. Google Checkout allows you to make convenient, secure purchases from us simply by entering your Checkout username and password. If you are using Checkout for the first time, you only need to fill out one page of information to complete your purchase. And you can shop with confidence knowing that Google will protect you from unauthorised purchases should they ever occur. When you buy with Google Checkout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorised purchases.

Once all the required fields are completed you can click on the continue button which will take you to your summary page where a confirmation of your order and order details will be shown. Please take a moment to check your order before making your payment. once you are satisfied with your order you may click on the continue shopping button and provide us with your preferred payment method.

Finally you will be provided with a receipt of your order which you should print and retain for your records. An email will also be sent to you confirming your order details.

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Returns Policy

28 Day No Quibble Returns

Here at Adorable Pet Sitters we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy. We have made our terms crystal clear and our charges transparent to avoid any nasty surprises. We have split our returns policy up to make it clear how your order will be handled should you not be 100% satisfied with your purchase.

All products carry a twelve month warranty. Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us (return postage should be at reasonable cost). The delivery address for returns is:

Postal Address:
Returns Dept
Unit 5A Wimsey Way
Alfreton Trading Estate
Alfreton
Derbyshire
DE55 4LS

For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.

Legal Stuff

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. If you fail to do return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

We regret that we cannot accept cancellations of contracts for the purchase of engraved ID Tags, damaged products unless delivered damaged, part used food items, or other perishable goods, veterinary medicines unless they arrive damaged, faulty or not the item ordered.

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

What happens if something is missing from my order?
From time to time items may have been excluded from your delivery as we have either had to follow the item on at a later date or refund you for the value of the item due to a stock problem. We will contact you prior to shipping your order if this is the case. The customer must notify us of any missing items within 7 days of receiving the order for any action to be taken.

What happens if I receive Damaged Goods or an Incorrect Item?
If any item(s) of your order are damaged or not the item ordered, customers are to inform Adorable Pet Sitters Customer Services within 24hrs and the packaging must be retained until further notice. If a customer accepts a damaged parcel knowingly the damage must be specified on the courier driver's signature terminal.

Before we can replace or refund an item we will ask for the item to be returned back to us by the cheapest means possible. We may request that you return the item back to us by recorded delivery in the post or we may arrange for the item to be collected by our carrier, the item(s) must be packed as received to avoid any possible damage. Should we request you to return the item back to us, please enclose within the package a copy of the receipt given by the post office and we will reimburse you for this charge.

You will not be responsible for the cost of the return of the item or the cost of replacing the goods. However we will be unable to accept the return of any items not damaged or incorrect within the same package. Should you wish to return these back to us you must arrange for them to be returned as per our terms and conditions below.

What happens if I want to exchange a product?
If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order along with a note explaining the reason for return and your request for the new product you would like exchanged. It is that simple! Your card will be charged/refunded any difference in cost plus £4.99 for postage and packing of your replacement.  Please ensure that the item is returned back to us within 28 days of the date the item is delivered to you.

You will be responsible for the cost of returning the item and our postage and packing charge of £4.99 of your replacement.

What happens if I want to return something for a refund?
If upon receiving your order, you are dissatisfied with any item for any reason whatsoever, please return it back to us, it is that simple! We will reimburse you for the value of the item. Please ensure that the item is returned back to us within 28 days of the date the item is delivered to you. Should you have received free delivery when you initially placed your order with our super saver service and the value of your returned item, brings you under the qualifying spend to qualify for free delivery you will be charged the published delivery tariff on the date you placed your order.

You will be responsible for the cost of returning the item.

What happens if I want to cancel/return my entire order?
If your order has not yet been processed by our warehouse you may cancel your order in full, however should your item have been dispatched by us then you will have to follow our returns procedure.

Should your order be returned back to us by our courier due to a refusal to accept the goods, non delivery caused by the incorrect address being given, or non collection of your goods from our courier we will recover our costs in the return of your order which will be charged at £10.00 per parcel.

Should you wish for us to collect the goods Pet-Supermarket reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer which is currently £10 per parcel.

Should you wish for us to re-send your parcel it will be done at the published tariff depending upon your chosen delivery service.

You will be responsible for the cost of returning the item however a full refund will be provided for the goods and postage paid when ordered.

What happens if my product develops a fault?
Should you believe that your product has developed a fault we have the following terms in place to keep our process easy to follow. We will be unable to repair/replace/refund any product until we have had the opportunity to inspect them to firstly validate the fault exists and then decide on the best course of action;

I have had the product for less than 28 days?
Should your item develop an inherent fault within 28 days then please in the first instance refer to the manufacturer's warranty where applicable, or you may wish to contact our customer service team and we will arrange for a repair or replacement to be carried out at no cost to you. You will only be entitled to a full refund if you return the product within 28 days from the date your goods were delivered.

Before we can replace, repair or refund an item we will ask for the item to be returned back to us by the cheapest means possible. We may request that you return the item back to us by recorded delivery in the post or we may arrange for the item to be collected by our carrier, the item(s) must be packed as received to avoid any possible damage. Should we request you to return the item back to us, please enclose within the package a copy of the receipt given by the post office and we will reimburse you for this charge.

You will not be responsible for the cost of the return of the item or the cost of replacing the goods. However we will be unable to accept the return of any items not faulty within the same package. Should you wish to return these back to us you must arrange for them to be returned as per our terms and conditions above.

I have had the product for more than 28 days?
If you have had the product for more than 28 days you will be liable for the cost of returning the product back for inspection. Should the item be shown to not have any fault we will charge our costs for the postage and packing of your goods back to you. Should your item develop an inherent fault after 6 months and it does not come with a manufacturer warranty then it is for you the consumer to prove that the fault exhibited itself within the first 6 months.

We cannot provide redress where the goods have been accidentally damaged, misused or where you have tried your own repair. For details of any guarantee that may be provided by the manufacturer in addition to your statutory legal rights please contact our customer service team.

Some products come with a one or two year guarantee whilst others have no free guarantee other than those which you are legally entitled to under the sale of goods act. Goods cannot always be expected to work fault free. They can break down through normal use. Consumers cannot, therefore, expect to hold us responsible for fair wear and tear. There needs to be a fault that was present on the day of sale even though it only became apparent later on.

You will be responsible for the cost of returning the item however we will send the replacement or repaired or replacement item back to you free of charge

On rare occasions where a replacement or repair may not be in your best interests we may agree to offering you an alternative product of equal value or a credit voucher for the value of the goods, at the discretion of the management.

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Back Orders

If your item is not in stock*, we will back order it for you. You will always be contacted with the option to cancel your order immediately and receive a full refund if you would rather not wait for the order to be fulfilled within 30 days.

 

Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within
3-4 days, subject to manufacturer availability.

* Certain products with options on colour may from time to time be substituted for an alternative option without any prior notice. We will always do our best to supply your choice of colour but we must stress that this is only optional and can in no way be guaranteed.

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Static Correction Dog Collars

Often incorrectly called Electric Shock Collars, the Welsh Assembly has recently banned these collars. People who attach a Static Correction Collar to a pet could face a 6 month prison sentence or a fine of up to £20,000. However it is perfectly legal to use this type of collar throughout the rest of the UK, Europe and the USA. If you have already purchased a Static Correction Collar you can return the collar to us under our 28 day no quibble return policy.

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Disposing of Electrical Waste

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. Under this law, we will collect (or pay for the return of) any Electrical and Electronic Equipment (EEE) when a customer purchases a new item on a like-for-like basis. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Adorable Pet Sitters are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: 

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. If you wish to recycle your EEE under these regulations, or would like to discuss whether your item is eligible under this scheme please contact our Customer Services team on 0844 809 99 07 (Monday to Friday 9am-5pm) or email sales@pet-supermarket.co.uk.

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Privacy & Security

Security Policy

None of our customers has reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

In the event of unauthorized use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.

Privacy Policy

At Adorable Pet Sitters we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

Controllers of personal information

Any personal information provided or to be gathered by Adorable Pet Sitters is controlled by David Pringle who can answer any questions regarding privacy. Please e-mail him at data_protection@adorablepetsitters.co.uk with any questions.

Information is collected lawfully through our catalogue ordering procedure and is in accordance with the Data Protection Act 1998.

What information do we collect? How do we use it?

When you order, we need to know your name, E-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your orders and to notify you of the status of your order.

We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

When you enter a contest or other promotional feature, we may ask for your name, address and E-mail address so we can administer the contest and notify winners.

We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Adorable Pet Sitters services and special offers we think you'll find valuable. If you would rather not receive this information, you may opt out by sending an E-mail to remove@adorablepetsitters.co.uk or by ticking the check box when you make your purchase.

Adorable Pet Sitters does not disclose buyer's information to third parties under any circumstances.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

We only hold records for as long as it is needed for the purpose it was collected. You can request us to disclose all details held about you at any time, and for us to delete these records.

How does Adorable Pet Sitters protect customer information?

When you place orders, we offer the use of our secure servers. The secure server software (SSL) encrypts all information you input before it is sent to us. The pages were you enter your credit/debit card details are provided by a third party bank through Google checkout.
Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as to store items in your Shopping Basket between visits.
Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

Will Adorable Pet Sitters disclose the information it collects to outside parties?

Adorable Pet Sitters does not disclose buyer's information to third parties under any circumstances.

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In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Adorable Pet Sitters possible and to enhance your overall shopping experience. We do not sell trade or rent your personal information to others.

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Your consent

By using our Web site, you consent to the collection and use of this information by Adorable Pet Sitters. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think

Adorable Pet Sitters welcomes your questions and comments about privacy. Please send e-mail's to data_protection@adorablepetsitters.co.uk

Payment & VAT

Shop in confidence at Adorable Pet Sitters, using Google Checkout. Once you've decided what you want to buy, you can pay through the secure Google Checkout payment server who accept all major credit and debit cards including Visa Debit, Visa Credit, Delta, Visa Electron, MasterCard, Euro card, American Express, Maestro and Solo cards online.

Tax Charges

VAT stands for value-added tax, which is charged on most goods and services within the European Union. Some of our products may include VAT in the displayed price. Should you require a VAT invoice for your order please contact us.

 

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